Role:

As a Warehouse Supervisor, you will ensure a high level of customer service is delivered to all our customers. The Supervisor will assist and support the Team Leader to manage the day-to-day duties of the team ensuring key product knowledge is delivered, product availability is managed, and service levels and plans are delivered on time and in full.

Main responsibilities:

• To assist the Team Leader in maintaining regular and effective communication within the team and participate or lead in daily briefings.
• To support in creating a customer focused working environment within the warehouse which reflects full, flexible co-operation from the team within the business.
• Maintain a positive atmosphere within the warehouse with employees, encouraging the teams to take pride in their work and focus on delivering high levels of customer service.
• To assist the Team Leader record occasions of poor timekeeping / absence for the team by completing the timesheets ready for the authorising Manager to approve. To support with all new starter paperwork, liaising with HR and Payroll when required.
• Support the Team Leader to effectively manage holidays, agency requirements and sickness to ensure staffing levels are sufficient to manage the day’s work.
• Deal with customer complaints and incidents effectively and in a timely manner, escalating to the Team Leader as and when needed.
• To promote a safe work environment within your team and to lead by example. Ensuring all incidents, accidents and near miss details are reported through to the Team Leader.

Ideal Candidate:

Please get in touch if you have experience as a Supervisor (ideally in a warehouse environment) - we would love to hear from you!

Benefits:

We have a relaxed culture with a truly fantastic mix of people and skills. On top of your pay and pension, there are a number of regularly reviewed benefits including access to not one but two Employee Assistance Programmes for you and your family (which include free doctors appointments and access to mental health professionals), a cycle2work scheme, discounts for a variety of different retailers and fitness/leisure outlets, regular inhouse training which allows us to further educate our colleague around subjects such as mental health and the menopause.

We also offer our colleagues the chance to study towards relevant qualifications which includes courses via the apprenticeship route.
Oh, and there’s sweets a plenty…..truly tempting treats!!